Relazione con Clienti: Crm e Contact Center - n. 294 - anno 11 - 10.5.2008
--- The winners of the ECCCO Awards 2008
Six outstanding European companies were honoured with the 2008 ECCCO Awards for excellent customer service by the European Confederation of Contact Centre Organisations (ECCCO):
· American Express de España (Spain),
· AOL (Ireland),
· Belgacom Customer Care (Belgium),
· DB Direkt (Germany)
· Schindler Aufzüge AG (Switzerland)
· Vodafone (UK).
Si ricorda che CMMC sin dal 2002 é entrato a far parte di ECCCO, come fondatore
Vincent Vanden Bossche, President of ECCCO, handed over the awards at a gala dinner attended by over 300 call centre professionals that was sponsored by Verint Systems and hosted by the CCMA (UK). Now in their fifth year the ECCCO Award event has already emerged as one of the most important occasions for the industry in Europe (Manchester 23rd April).
Bravissimi ! Italy was not there: next year we will have new awards
CEN Standardization update.
The final timetable:
- 1st May 2008 - document to CEN
- Mid July - Launch enquiry
- Mid December - end of enquiry

- 9-11 Feb 2009 - Meeting to discuss comments
- March - Documents prepared for formal vote
- June - launch of formal vote
- August - end of formal vote
- Nov 09 - published as standard

Marketing web 2.0 per aziende
Secondo Forrester Research, nei prossimi cinque anni gli investimenti delle aziende sul Web 2.0 cresceranno del 43% all'anno. I problemi da considerare per realizzare una nuova relazione con i clienti....leggere

Indice IFiiT mese di aprile
IFiiT misura del sentimento di fiducia sugli investimenti in innovazione tecnologica.

Curiosità: i dati che misurano il nostro pianeta aggiornati in tempo reale.
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