ECCO - Europa

INVITO - 4 ottobre 2010 - Parigi - Consegna Awards ECCCO

ECCCO must cancel the Board meeting and 2010 Awards evening in Manchester that was due for 21th May.
We are pleased to inform you that AFRC can give the ECCCO Awards at the ceremony of the PALMES DE LA RELATION CLIENT the next 4th of October 2010 at the Théâtre Edouard VII in Paris.
The winner from Italy:
- Mr. Giuseppe Pampanini - Telecom Italia
Awards 2010 – CMMC Italy - Project Knowledge Management
- Mr. Roberto Funari - Wind Telecomunicazioni
Awards 2010 – CMMC Italy - Customer Service Manager.

Call Center International is the official magazine of ECCCO.

The winners of the ECCCO Awards 2009 - Manchester 6th May
The group of winners:UK, Ireland, Spain, Germany and Serbia. Also this year no one from Italy!
From left to right:
- Manfred Stockmann, Vice-President ECCCO, President CCF-Germany
- Luisa Merino, General Manager of Spanish association “aeecc”
- Les Torrance, Sykes Global, winner UK
- Marion Stempnick-Krings, 2Call Information and Communication Services, winner Germany
- Eoin O’Sullivan, Telefonica O2, winner Ireland
- Clair Tonkin, member of the board, CCMA-Ireland
- Santiago Espada, Sol Melia, winner Spain
- Bojan Jovic, CCAS Executive Director Serbian association, special award
- Ann-Marie Stagg, General Secretary ECCCO, Chair of CCMA-UK and our host of the evening
- Robert Wint, Marketing Director EMEA Verint Witnes Actionable Solutions, Sponsor.

relazione incontro a Birmingham - 16-9-2008

The winners of the ECCCO Awards 2008
Six outstanding European companies were honoured with the 2008 ECCCO Awards for excellent customer service by the European Confederation of Contact Centre Organisations (ECCCO):
· American Express de España (Spain),
· AOL (Ireland),
· Belgacom Customer Care (Belgium),
· DB Direkt (Germany)
· Schindler Aufzüge AG (Switzerland)
· Vodafone (UK).
Vincent Vanden Bossche, President of ECCCO, handed over the awards at a gala dinner attended by over 300 call centre professionals that was sponsored by Verint Systems and hosted by the CCMA (UK). Now in their fifth year the ECCCO Award event has already emerged as one of the most important occasions for the industry in Europe (Manchester 23rd April).