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European Awards 2016 a Vodafone Italia

Il gala dell’European Contact Centre & Customer Service Awards 2016 si é svolto il 21 Novembre 2016 a Londra.
Vodafone Italia ha vinto nella categoria "Large Contact Centre of the Year"

Judges will be looking for:

  • A clear understanding of the contact centres role within the business at all levels, with appropriate resources and systems in place to ensure ongoing success
  • Robust people processes including recruitment, learning and development and colleague engagement
  • A people-centric environment with effective communication vehicles
  • Appropriate reward and recognise schemes
  • Evidence that the frontline are involved in decisions that impact them
  • Evidence of the positive impact of the centre on the company as a whole
  • Clear targets and measures and your performance against each of these
  • Evidence of how the centre has contributed to the wider business
  • A demonstration of the centre's role within the wider business

Shortlisted organisations:
· AXA
· Barclays Bank Premier
· British Gas Sales and Response
· Fusion
· OVO energy
· RSA
· Scottish Gas
· Vodafone Italia.

Per altre info visitare il sito dell'organizzazione inglese


Si ricorda che Vodafone Italia aveva vinto il Premio CMMC 2016
Premio Customer Experience - primo posto
Vodafone. Commercial Operation con Marketing Consumer
Progetto We Care

 

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